PC Miracles, a managed IT Services company in Detroit improves customer experience by training technicians to be their best.
August 1, 2014
Detroit, United States – /PressCable/ —
Working with small to mid sized businesses can be a challenge for IT Services companies. Every client has their own ecosystem from operating systems to hardware onsite. Some companies use legacy systems like mainframe technology based an AS400′s and other companies are fully migrated to the cloud. Each situation is unique, meaning training is of ultimate importance for IT Services companies who want to survive this market.
PC Miracles of Clarkson, MI – a suburb of Detroit, has taken this challenge seriously. According to Dan Izydorek, the reason this IT Services company continues to grow is because of the resources his company has invested into ongoing training. “Our technicians are compensated at a higher level if they can achieve greater certification levels, and we pay for training for any tech who desires to improve their skill sets at no cost to the technician.”
This commitment has served PC Miracles well, who has grown despite a weak economy. Technicians take after Izydorek, who has authored a Amazon #1 bestseller, called the Tech Multiplier. The culture at PC Miracles rewards personal growth through promotions and raises.
A desire for excellence and growth is a quality Izydorek feels is essential for any modern business, “Consumers have options, it may be in the IT Services world I am in, or competition for deli business, ultimately clients have many choices in the marketplace and we take their trust very seriously here at PC Miracles.”
Long ago, there were a few major certifications that were critical for every network admin, as the computing space has grown, the depth of training needed can be overwhelming.
An IT Services company like PC Miracles needs technicians who have recognized certifications in areas such as unified communications, data backup, disaster recovery, data center, cloud IT, mobility, big data, IT training, healthcare IT, legal IT, virtualization, telecommunications, database, Linux and the list goes on and on.
Investing in high quality technicians is not an option according to Izydorek “We serve clients with multi millions of dollars invested in their companies. A lot of the value in those companies is the data we protect and the infrastructure we support. We have a lot of pressure on us to be perfect. A major mistake could cost someone their business, and that is an honor and scary as hell to have that kind of responsibility. This is what pushes us to always be better.”
Individuals with great certifications looking to join the PC Miracles team should apply using the careers page of their site -http://www.pcmiracles.com
Name: Dan Izydorek
Organization: PC Miracles
Address: 9207 Andersonville Rd. Clarkston, MI 48346