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SOURCE Research and Markets
DUBLIN, July 10, 2014 /PRNewswire/ -- Research and Markets (http://www.researchandmarkets.com/research/v3b2w6/global) has announced the addition of the "2014 Report on the International Intelligent Virtual Assistant Market - Forecasts to 2018" report to their offering.
To remain competitive, every enterprise, even SMEs, is deploying IVAs in their business processes. Demand for cloud-based IVAs is growing as it is based on a "pay-per-use" concept and is affordable, even for SMEs. These IVAs offer a personalized service to customers and increase brand loyalty and drive productivity of an enterprise. For instance, Oracle Corp. offers the Oracle RightNow Virtual Assistant Cloud Service, which has key features such as customer language, proactive engagement, live chat escalation, mobile support, and customer portal widgets.
According to the report, the growth of the Global IVA market is driven by many factors, and one such major driver is the increasing demand for automated knowledge management. Enterprises need virtual assistants to manage a large amount of data through automatic database searches and to retrieve relevant details. They check vast product catalogues to guide customers to a product selection that matches their requirement, which increases enterprise sales.
Key Topics Covered:
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
04. Market Research Methodology
06. Market Landscape
07. Market Segmentation by End-users
08. Geographical Segmentation
09. Global Intelligent Virtual Assistant MarketBuying Criteria
10. Market Growth Drivers
11. Drivers and their Impact
12. Market Challenges
13. Impact of Drivers and Challenges
14. Market Trends
15. Trends and their Impact
16. Vendor Landscape
17. Key Vendor Analysis
18. Other Reports in this Series
For more information visit http://www.researchandmarkets.com/research/v3b2w6/global
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