Would you eat at a restaurant with a dirty bathroom? - ABC 33/40 - Birmingham News, Weather, Sports

Would you eat at a restaurant with a dirty bathroom?

Posted: Updated:

The most personal — and most telling — moment that a customer experiences in a restaurant isn't typically at the table.

It's in the restroom.

Some 50% of restaurant patrons who have a negative experience with a bathroom — from dirty toilets to grimy soap dispenses to bad odors — will blab about it to friends and family, according to a recent survey by Harris Interactive for SCA Tissue North America.

Even more seriously, it's going to cost business. Nearly 3 in 10 consumers surveyed said there are no second chances with dirty restrooms — and they would never return to the restaurant again.

For the nation's 980,000 restaurants, whose sales are expected to top $660 billion this year, the costs, in image and bottom line, for yucky restrooms can be staggering. Consumers are increasingly posting descriptions and even photos of what they find on Facebook, in blogs and travel reviews and on other social-media sites.

Clean restrooms are particularly important for parents who take their kids out to eat. And it's hard to undo a lousy image for bathroom upkeep.

If there's any doubt about how important a clean restroom is to a restaurant, just read consumer restaurant reviews. Some sound like horror stories.

  • Anniston - Gadsden Area NewsMore>>

  • Clean out your cabinets for Drug Take-Back Day

    Clean out your cabinets for Drug Take-Back Day

    Tuesday, September 2 2014 1:38 PM EDT2014-09-02 17:38:07 GMT
    Do you have a drawer or cabinet of medicines? Are any of them out of date? Now is the time to check because you can safely dispose of the medications at the Etowah County Prescription Drug Take-Back Day. It is part of a nationwide effort. The event will be Saturday, September 27. A take-back station will be set up at the East Gadsden Walmart from 10:00 a.m. until 2:00 p.m.A law enforcement officer will remain with the drug disposal box at all times, and the drugs that are turned in will be tr...More >>
    Do you have a drawer or cabinet of medicines? Are any of them out of date? Now is the time to check because you can safely dispose of the medications at the Etowah County Prescription Drug Take-Back Day. It is part of a nationwide effort. The event will be Saturday, September 27. A take-back station will be set up at the East Gadsden Walmart from 10:00 a.m. until 2:00 p.m.A law enforcement officer will remain with the drug disposal box at all times, and the drugs that are turned in will be tr...More >>
  • Arrest made in large level extortion scheme

    Arrest made in large level extortion scheme

    Friday, August 29 2014 12:45 PM EDT2014-08-29 16:45:16 GMT
    "Everett Leon Stout, 72 and Miriam Clair Schultz, 67 are charged with 14 counts of extortion.More >>
    "Everett Leon Stout, 72 and Miriam Clair Schultz, 67 are charged with 14 counts of extortion.More >>
  • Gadsden police recover more than 300 stolen items; felony charges against suspected fence

    Gadsden police recover more than 300 stolen items; felony charges against suspected fence

    Thursday, August 28 2014 11:22 PM EDT2014-08-29 03:22:34 GMT
    Joe Walker Pearl (Photo: Etowah County Sheriff's Office)Joe Walker Pearl (Photo: Etowah County Sheriff's Office)
    Police in Gadsden are trying to return hundreds of stolen items to their rightful owners. Captain Paul Cody said officers bust a large fencing operation this week. Joe Pearl, 75, is the suspect in the case. It took a long time to sort through and document a very wide range of stolen property. "We've collected a lot of stuff," Cody said. "Toilet paper. We have non-firearms related weapons, we have karaoke machines, musical instruments, car stereos, underwear."More >>
    Police in Gadsden are trying to return hundreds of stolen items to their rightful owners. Captain Paul Cody said officers bust a large fencing operation this week. Joe Pearl, 75, is the suspect in the case. It took a long time to sort through and document a very wide range of stolen property. "We've collected a lot of stuff," Cody said. "Toilet paper. We have non-firearms related weapons, we have karaoke machines, musical instruments, car stereos, underwear."More >>
Most Popular
Stories
Videos
loading...